Thursday, October 24, 2013

If You Will Not Ask The Right Questions - Why Bother to Ask At All?

Tom takes it to Black and Decker ... and most retailers who put surveys out there. Read his experience and, more interestingly, his analysis at the General Glyphics blog.

(OMG, Black and Decker ... your "factory service center" doesn't even have an answering machine? The phone just rings and rings? You've really given up, haven't you ...)

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