Thursday, February 25, 2016

Well Said: The test of bureaucracy

If the first person who answers the phone cannot answer your question, it is a bureaucracy.
President Lyndon Johnson
We'll ignore the irony of the purveyor of that wisdom, shall we? It does make me think again fondly of the three companies I can call who are unfailingly polite and always have the answer: Discover, Chase Bank, and Republic Wireless.

Most others fall far short.

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